eg.: “Welder”, “Design Engineer”, etc.
eg.: “Toronto”, “Mississauga”, etc.

Bilingual customer service agent

Anjou, Québec
Job Type Temporary
Job ID 3494
Number Of Positions 3
Salary maximum $23.00 based on experience
Job Description

Protech Solutions is currently looking for a bilingual customer service agent to fill a full-time (37.5hrs/ week) position in a call center in Anjou. Our client is an important actor in the financial sector. We are looking for a creative, energetic, analytical person with good judgement. You will be working on shifts between 8 AM to 7 PM from Monday to Friday but you must be available on demand for different shifts (may be asked to work on Saturdays past 7 PM)

 

Your tasks:

  • You will complete verification tasks using standard verification processes and creative approaches to confirm income and employment
  • Detect unordinary and suspicious situations with employment and income verifications and employee web authentication interactions
  • Operate a diverse range of tasks with the assistance of management as the company is constantly evolving regarding the implementation of new systems and processes
  • Analyze and research cases that require a more in-depth review
  • Assist verifiers with audits and account reviews
  • Provide timely and professional communication to supervisors and management
  • Accept stretch assignments provided by management that include, but are not limited to, report generation, training, documentation for training/education/best-practices, etc.
Requirements

 

  • Experience in customer service
  • Bilingual English/French both written and spoken
  • Minimum 2 years of experience in a high-volume processing center
  • Ability to resolve problems and have analytical skills
  • Ability to learn and adapt to new and different situations
  • Understand basic PC functions including Microsoft Office applications
  • Ability to manage your time, organize and prioritize important tasks (versatility, multitasking)

 

Protech Solutions provides specialized personnel to the automotive, mass transit, aeronautics and defense industries as well as to manufacturing, for temporary, contractual and permanent mandates. Protech Solutions can provide highly qualified professionals with the skills necessary to supervise large-scale projects, from design, planning to start-up, execution and through to completion.

If you think you are the ideal candidate for this position, please send your resume to Katia Labelle:

katia.labelle@protech-solutions.ca

 

www.solutions-protech.ca

Protech Solutions subscribes to the principle of employment equity.
The masculine gender includes the feminine and is used, without descrimination, in order to simplify the job description.

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